After Sales Service Commitments
We strictly implement the "After-sales Service Commitments", and we firmly believe that high-quality, systematic, comprehensive and fast service is the foundation of business development. We adhere to the principle of "User First", build a good after-sales service system, and provide customers with high-quality pre-sales, in-sales and after-sales services!
1. Pre-sales Service Commitments
● Supply professional consulting services.
● Provide detailed product information.
● Offer reasonable price.
● Welcome to visit and provide reception service.
2. In-Sales Service Commitments
● Signing formal contract and technical agreement.
● Supply quality products on time.
● Provide suitable package to ensure the products received in good condition.
● Actively communicate with end users, respect user’s arrangements, and provide technical support.
● Provide calibration, installation, commissioning and training services according to the contract.
● Regardless of the amount of cooperation, all customers are fair in terms of price and service.
3. After Sales Service Commitments
● We will provide technical guide and technical data according to customer’s requirements.
● Product guaranty: one-year free warranty, life-long maintenance, since the delivery of the product.
● Provide solutions within 24 hours when there is problems feedback from customer.
● Professional R&D team meets your special requirement.
4. We have the following advantages to provide professional services：
a. Strong R&D strength: We have the ability to develop new projects in cooperation with provincial-level units such as the pilot institute.
b. Quality management standards: We fully implement the ISO9001: 2000 quality management system.
c. Timely and thoughtful service: We strictly implement the "Sales Service Commitment".
d. Reliable product performance: We are willing to compete fairly with various manufacturers in the industry.