After-sales service process
We strictly implement the "After-sales Service Commitments", and we firmly believe that high-quality, systematic, comprehensive and fast service is the foundation of business development. We adhere to the principle of "User First", build a good after-sales service system, and provide customers with high-quality pre-sales, in-sales and after-sales services!
Dear users, if there is any problem with the product, please feel free to send email to whnanrui@126.com or call the after-sales service hotline 086-27-87507966.
The specific service process is as follows:
Dear users, if there is any problem with the product, please feel free to send email to whnanrui@126.com or call the after-sales service hotline 086-27-87507966.
The specific service process is as follows:
- According to customer needs, recommend service plans within 24 hours until satisfied;
- Understand the demands of customers, establish product service records, and negotiate with customers to determine after-sales service methods;
- Generally, online service guidance is provided. If the online guidance cannot meet the needs, we will arrange professional technical engineers to give technical support on site. For details, please contact the after-sales service personnel.
- The engineer will explain to you the working principle of the product and the operation procedures in detail;
- The engineer will guide you through the entire test process online and give professional answers to your technical questions;
- After the service is completed, please provide valuable comments or suggestions for our service, and the service information will be synchronized to the after-sales service center.
